Refund policy

We have a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unworn, unused, and in its original packaging.

To request a return, contact us at leo@byaccidnt.com before sending the item back. Returns sent without contacting us first may not be accepted.

Approved returns should be sent to:

By Accident
8 Mackey Avenue, Unit 804
North York, ON M2N 7E5
Canada

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at leo@byaccidnt.com so we can make it right.

Sale Items

Sale items and gift cards are final sale.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, the refund will be sent back to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.

For any return questions, contact us at leo@byaccidnt.com.